At Marbelfan, we take pride in the craftsmanship of our handmade products, each uniquely designed and sized. Since natural stone can be fragile during long-distance shipping, we go the extra mile to ensure that every item arrives in perfect condition.

To do this, we carefully select the right-sized boxes and use custom-cut foam padding to snugly protect each piece. This thoughtful, eco-friendly packaging is designed to provide maximum protection while minimizing waste. For larger items, we also reinforce the boxes with protective corner padding to prevent any potential damage.

While we strive for perfection in packaging, occasional shipping accidents can still happen. If you happen to receive a damaged item, please reach out to us right away at [email protected], and our customer service team will swiftly assist you with a resolution. We’re here to make sure you’re completely satisfied with your purchase!